SMS & WhatsApp
How to order SMS and WhatsApp add-ons
The SMS and WhatsApp add-ons explained (SMS call alerts, WhatsApp call alerts, SMS notifications and the WhatsApp Business inbox) with what each costs and exactly how to order it. Silux Call texts are notifications only: your business number does not send or receive texts.
Which plans include it
SMS call alerts and WhatsApp call alerts are add-ons on every plan. SMS notifications and the WhatsApp Business inbox are included on Enterprise and are add-ons on every other plan.
What it means
Silux Call texts are notifications to your own mobile about calls and voicemails; your business number does not send or receive texts. WhatsApp can also be used for notifications, or as a shared inbox for customers who WhatsApp you. Each is a separate add-on, so you only pay for the one you need.
What it does
- SMS call alerts (£1.50/month, up to 50 a month): a text to a UK mobile when a call rings, is missed, is diverted or leaves a voicemail.
- WhatsApp call alerts (£1.50/month, up to 300 a month): the same alerts to any mobile on WhatsApp.
- SMS notifications (£1.50/month; included on Enterprise): business SMS notifications to a UK mobile for up to 18 kinds of event you choose (calls, voicemails, recordings, payments, number transfers, security), up to 50 a month.
- WhatsApp Business inbox (£5/month; included on Enterprise): customers' WhatsApp messages answered by your team in the dashboard.
Every part of the page
- SMS & WhatsApp notifications page
- Where SMS and WhatsApp call alerts are bought and set up — "Add for £1.50/month" on each card.
- Features & add-ons page
- Where SMS notifications and the WhatsApp Business inbox are bought, under "Money & messages". Call alerts are listed there too.
- Missed Calls page
- Email, SMS and WhatsApp missed-call notifications; WhatsApp needs WhatsApp on your account.
How to use it
Order SMS or WhatsApp call alerts
- Open SMS & WhatsApp notifications in the menu.
- Press "Add for £1.50/month" on SMS call alerts or WhatsApp call alerts.
- Pay in secure checkout.
- Back on the page you see "Payment received — your call alerts are switching on now".
- Enter the mobile to alert, tick the events (Missed calls and New voicemails recommended) and Save.
Order SMS notifications
- Open Features & add-ons.
- Under "Money & messages" press "Add to basket" on SMS notifications.
- Check out. It switches on as soon as payment succeeds.
- Open SMS & WhatsApp notifications, enter your mobile, tick the events and Save.
Order the WhatsApp Business inbox
- Open Features & add-ons.
- Add "WhatsApp Business inbox" to the basket and check out.
- Book a support call to connect your WhatsApp number.
Cancel any of them
- Open Features & add-ons.
- Press Remove on the add-on marked "active — you already pay for this".
Examples
A sole trader who only wants missed-call texts
Buy SMS call alerts for £1.50/month, set your mobile and tick Missed calls.
A team that talks to customers on WhatsApp
Buy the WhatsApp Business inbox (£5/month, included on Enterprise) so the whole team shares one WhatsApp conversation list.
A sole trader who is often on jobs
Buy SMS notifications (£1.50/month) and get a text on your mobile for every missed call and new voicemail.
Recommended settings
- ★Just want to know about missed calls? Buy WhatsApp call alerts — most alerts for the price.
- ★Want a text for every missed call and voicemail? Buy SMS notifications. (Your business number itself does not send or receive texts.)
- ★Customers already WhatsApp you? Buy the WhatsApp Business inbox so the whole team can answer.
Abbreviations on this page
- SMS — Short Message Service
- An ordinary text message.
- Example: A missed-call alert that arrives on your mobile as a text is an SMS.
- The messaging app. Call alerts and the WhatsApp Business inbox send and receive messages through it.
- Example: A missed-call alert can arrive as a WhatsApp message instead of a text.
- OTP — One-Time Passcode
- A short code that works once, sent by text for signing in or confirming something.
- Example: The 6-digit code texted to you when you sign in is an OTP; it works once and expires.
Questions
How much do SMS and WhatsApp add-ons cost?+
At the time of writing: SMS call alerts £1.50/month, WhatsApp call alerts £1.50/month, SMS notifications £1.50/month and the WhatsApp Business inbox £5/month, all excluding VAT. The live price is always shown in your dashboard before you pay.
Are SMS and WhatsApp included in any plan?+
SMS notifications and the WhatsApp Business inbox are included on Enterprise. Call alerts are add-ons on every plan.
Can I get texts about my business line?+
Yes. Business SMS notifications go straight to your mobile: missed calls, voicemails, callers who gave up waiting, suspicious calls, payments and more. You choose which.
How quickly do they switch on?+
As soon as payment goes through.
Can SMS go to non-UK mobiles?+
SMS goes to UK mobiles. WhatsApp works with any mobile number on WhatsApp.
What happens if I use my monthly alert allowance?+
Alerts pause until the 1st of next month; calls and voicemails still arrive as normal.